CUSTOMER CARE EXECUTIVE
Experience : 1-2 Years
Location : Noida
Education : UG-Any specialisation/ Any PG Course - Any Specialization
Industry Type: Electronics/Electricals/Lighting/LED
Role: Calls/complaints data in our CRM portal
Functional Area: CRM ( After Sales Service Team )
Salary : 15K to 20 K Per Month
1. Attending and acknowledging all calls from toll free number and mobile number.
2. Update the calls/complaints data in our CRM portal.
3. Daily Follow-up with technicians to take the feedback/ closure of the calls and updated the system.
4. Technical support to technicians in terms of spare parts/process.
5. Candidate will be part of After Sales Service Team.
1. Candidate should have good communication.
2. Should be able to manage the team of technician under him/her.
3. Must have patience & politeness to listen to Customer complaints.
4. Preferably from Electric industry.
Experience : 1-5 years
Location : Jaipur
Education : Graduate , Post Graduate
Industry Type: Electronics
Salary : Not Disclosed
Electronics expert in lighting division.
Have basic knowledge about Miscrosoft products.
Commercial Executive - Service after Sale and Communication
Experience : 2 - 4 Years
Location : LUCKNOW
Education : Graduate , Post Graduate , MBA
Industry Type : Electrical
Salary : 25 K to 30 K Per Month.
Should have good communication skills - written and verbal.
Job Title : Accountant for Service after Sale and Communication
ASC and Technician Management :
1.Bill Inspection for Technicians and ASC. Proper follow ups and updating the same on the system and submit the bills to the Accounts department for the Payments.
2.Maintain full data of Bills received and payment made for Technician and ASC month wise.
3.Keeping track of contracts, terms and conditions, travel policy and allowances in order to ensure accurate study of bills.
4.PO generation for relevant departments.
5. Invoice management, submission and payment follow up.
6.Need to own full accounting and payments for Communication Team and Service After Sale.
7. Keeping a track on the generation of the Good Received Note (GRN) when spare parts are received at various warehouses.
8.MIS for GRN generated and Invoiced billed maintained .
9.Coordinating and generating Vendor Code of New Vendors / ASC in the system.
10.Generating account related reports from the system like Stock report, Ledger of ASC/Technicians, Old Invoices report.
11.Resolving commercial issues in our Billing system with IT for generating Invoices.
12. Maintain proper reports of all Invoices / Delivery challans issued.
13. Billing of Spare parts to our ASC and Delivery Challan to Technicians .
14. Tracking of Docket number till its delivery.
15. Ensuring utilization report is generated at branches and reverse logistics reports are also tracked till completion.
16. Need to track material issued to warehouse, and then further to ASC / Technician and then back from the branches.
17. Dispatching of material from Warehouse " Patna" for Communication Team in coordination with warehouse as well as tracking receipt and further dispatches to end point with branches.
1. Should have good understanding of basic concept of accounting.
2. Needs to proactive in his/her approach for the follow ups.
3. Coordinating with all the concern person is a must.
4. Basic Communication must be good.
5. Solution oriented.